Basic Assistance covers one-time minor assistance provided by technical engineer related to products developed by eMagicOne
Please order this service if you need assistance related to your previously-ordered product developed by eMagicOne for Magento, Prestashop, VirtueMart, OpenCart, Zen Cart, X-Cart, osCommerce, CRE Loaded, CubeCart and Pinnacle Cart. It covers one of the following options:
Customer is responsible for communications with third-party companies, specific to each service request
You may be asked to provide the following information along with your order:
You can include this information in Comments field during checkout process, alternatively you can send it via email to eMagicOne support. You cannot use discount coupons/bonus points/bundles or any other reduction for services according to Support Service Terms. Basic Assistance doesn't include:
We have more work to do for you:
eMagicOne is experienced in configuration services, report development and import setup for new and existing stores, and is available to assist store owners with their major tasks.
tailored to your interests and make statistics of our visits.